Service and hotline

We know our customers’ needs and the importance of a well-functioning system; and we are well aware of the consequences of stoppages. Our goal is to provide immediate help so that our customers are always able to meet their delivery times and minimise extra expenses related to overtime, extra shipments, etc.

The scope and depth of support varies from customer to customer. Service and hotline agreements are tailored to fit the needs and system configuration of the business enterprise in question.

Service agreement (standard)
The service agreement ensures that we always have up-to-date knowledge of precisely your LOGIA solution and hardware configuration. You are offered upgrades and enhancement projects as well as telephone support within normal business hours. Assistance can consist of:

• Adaptations of the licensed LOGIA software
• Updates and corrections of data in the database
• Installation of on-screen dialogues, reports, jobs, tables, etc.
• ORACLE monitoring assistance
• Performance optimisation
• IT security configurations on servers and wireless networks
• Configuration of servers

Hotline agreement (extended)
The hotline agreement comprises telephone support for both LOGIA software and hardware outside normal business hours.

In order to look after these varying needs today and in the future we have our LOGIA Service & Support team, which helps to maximise the efficiency of your software and hardware solution. This service combines the latest technology with a team of personnel that have deep insight and technical experience – a winning combination in the context of increasing productivity and further development of the system.